Privacy Policy

MissedCall Plumber (“MissedCall Plumber,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, software, and services (the “Service”).

These Terms and Conditions (“Terms”) govern your access to and use of the MissedCall Plumber website, software, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Information We Collect

a. Information You Provide to Us
When you use MissedCall Plumber, we may collect:

Account Information: Name, email address, business name, billing information.

Phone Numbers: Business phone numbers used with the Service and phone numbers of callers contacting your business.

Communications: SMS message content sent and received through the Service. MissedCall Plumber provides a software-as-a-service platform that enables businesses to send automated, transactional SMS messages in response to inbound phone calls that are not answered. The Service is intended for business use only.

b. Information Collected Automatically
We may automatically collect:

• IP address
• Device and browser information
• Usage data related to how the Service is accessed and used

This information is used for security, performance, and service improvement.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Send transactional and service-related messages
• Route missed-call follow-up messages on behalf of our customers
• Process payments and manage subscriptions
• Monitor and improve performance and reliability
• Comply with legal and regulatory obligations

We do not use personal information for advertising or promotional messaging to end users.

3. SMS and Voice Communications

MissedCall Plumber facilitates transactional SMS and voice communications on behalf of its customers.

• Messages are sent only in response to inbound phone calls initiated by end users.
• Messages are service-related, non-promotional, and sent on a one-to-one basis.
• All SMS messages include opt-out instructions (e.g., “Reply STOP to opt out”).
• End users may opt out of SMS communications at any time.

MissedCall Plumber does not send marketing messages to end users.

4. Sharing of Information

We may share information with third parties only as necessary to operate the Service, including:

• Payment processors (e.g., Stripe) to process payments
• Telecommunications providers (e.g., SMS and voice infrastructure providers) to deliver messages and calls
• Service providers that assist with hosting, analytics, security, and support

We do not sell personal information.

5. Data Retention

We retain information only for as long as necessary to:

• Provide the Service
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

SMS and call records may be retained for operational and compliance purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the information we hold about you
• Request correction or deletion of information
• Opt out of SMS communications by replying STOP

Requests may be submitted using the contact information below.

8. Third-Party Websites

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us here.